Have questions? We have answers!

Frequently Asked Questions

Have questions? We have answers!

Frequently Asked Questions

Have questions? We have answers!

Frequently Asked Questions

The Ooeuf App

The Ooeuf App

We recently made some changes to the Ooeuf app you know and love to give it a new look and feel! This design update was made to give you a better digital experience! Now you can access all the great features the Ooeuf App has to offer from the new homepage and “Discover” section of the app, where you can find all of the new and exciting things going on at Ooeuf !

We have added the new tiles on the homepage of the Ooeuf app so you can find all of the great features the Ooeuf App has to offer in one place! At the top of the page, just below the header you will find a Notifications bar, a selection of reminders curated just for you. Below quick actions you will find the tiles, which bring you to all of your favourite features, including offers, delivery, and payment methods.

We are always looking for ways to improve and adapt the Ooeuf app for our valued guests. You can continue to scan for Ooeuf Rewards, access Offers, order ahead, participate in our contests, and use all the features you love on a new Ooeuf app user interface! Simply log into your Ooeuf app to continue to use the features you know and love.

No! You do not need to create a new account. Your existing account will automatically update when you log into the app. Your Points, Rewards, Ooeuf Gift Card balance and other information will be maintained. Simply open the Ooeuf app to enjoy and explore the new user interface!

On the homepage of the Ooeuf app, there is a square “Rewards” tile that will display how many Points you currently have. You can also click on the “Rewards” tile to view your Points balance, access or change your Reward level, view your Rewards history, and view more details about the Ooeuf Rewards program.

There are two ways for you to access Offers on the redesigned homepage. Your Offers can be found in the ”Notifications” tile located below the header, as well as through one of the smaller tiles located on the bottom half of the homepage. Simply tap one of the tiles to get to the Offers page and activate your Offer as you always have. For more information on how to use offers, please visit ooeuf.ca/ooeuf-rewards-faq

To place a mobile order through the Ooeuf app, select the “Order” tile on the homepage, or select Order Again under the header to see your most recent orders. Choose your pick-up and select your favourites from the Menu. From there you can place an order as you normally would!

Select the “Delivery” tile on the homepage of the Ooeuf app and input your address to find the nearest Tim Hortons restaurant that is available to deliver your favourite menu items to your door! For more information on Ooeuf delivery please visit ooeuf.ca/delivery-terms.

Select the “Payment Methods” tile on the homepage of the Ooeuf app and input Select or Add a new payment method, following the prompts to complete the action.

Tap the “Scan” button on the center of the bottom navigation bar or select the “Rewards” tile on the homepage. From there you can tap “Change Reward Level” to select your desired redemption Level. For more information on Ooeuf Rewards and the different Rewards levels, visit ooeuf.ca/ooeufrewards

All of your favourite items can be accessed in the “Favourites” tab in the Menu for easy checkout! Simply click the heart icon on the checkout screen of the items you wish to be your favourites. Change your mind? No problem! You can always change your favourite orders. Click “Edit” on the favourite order screen to add items to your favourite order, edit current items, and even personalize orders by editing the order name.

Click “Discover” on the bottom navigation bar to see all the new and exciting things that Ooeuf is up to! You can also access your Offers, participate in our contests, and find exciting features to explore.

We are committed to more than serving great coffee! The new community space on the Ooeuf app lets you explore all the ways we’re working every day to make a difference for individuals, communities, and the planet.

There are different ways to share the gift of Ooeuf, from sending a Ooeuf Gift Card to using the Ooeuf It Forward feature. The “Give” section of the Ooeuf app shows you all the ways you can share with Ooeuf.

On the homepage of the app, select the “Account” button at the top right of the screen. You can then select “Communication Preferences” and check off how you would like to stay updated with the latest Ooeuf news!

In the homepage of the app, select the “Community” tile and find the toggle to round up your order to the nearest 10cents to support Ooeuf Camps and help kids in your community.

Select the “Account” button at the top-right corner of the homepage and click the “Language and Region” section to change between English and French.

• iOS: Go to your iPhone’s Settings App, scroll down the page until you see the icon for Ooeuf app, tap the app icon, tap “Location,” and select the setting you desire.

• Android: Go to “Settings,” tap “Location,” then "App Permission", scroll down the page until you see the icon for Ooeuf® app, tap the icon and select the setting you desire. Always check with your device manufacturer for new operating system updates.

Select the Account Icon at the top-right of the homepage and find the Nutrition and Allergen information section to view Nutrition/Allergen information and explorer.

Top Questions

Top Questions

Please contact our Digital Support team for assistance here: ooeuf.ca/support.

In the app, click “Account” in the top-right corner and enter in your email address. We will send you an email that contains a magic link to log in to your account. If you didn’t receive an email in your inbox, check your junk/spam folder. Additionally, please ensure that this is a valid email address from which you currently send and receive emails.

From the homepage, click “Scan to Pay”. Then, scroll down to the “Reload Your Card” section. Click “Transfer balance from another Ooeuf Gift Card”. Type in the 16-digit card number and the PIN number on your plastic card, and click “Continue”. Here, we’ll show you your existing balance and the balance on the plastic Ooeuf Gift Card. Click “Transfer to my Ooeuf Gift Card” once you’re ready. You’re all set!. If the balance on your Ooeuf Gift Card is different from what you were expecting, contact our Digital Support team for assistance here: ooeuf.ca/support

Please visit the Ooeuf app, where you can track your Points. Otherwise, please visit ooeuf.ca/ooeuf-card-balance-check for more information.

Please visit ooeuf.ca/store-locator for details regarding store locations, hours of operation, and contact information.

Mobile App Support

Mobile App Support

Please contact our Digital Support team for assistance here: ooeuf.ca/support

We apologize that you are experiencing technical difficulties. Please ensure you are using the latest version of our App. Next, close out of and restart the App. If this does not resolve the issue, please contact our Digital Support team for assistance here: ooeuf.ca/support

We apologize that you are experiencing technical difficulties. Please contact our Digital Support team for assistance here: ooeuf.ca/support

We apologize that your order did not arrive. Please contact our Digital Support team for assistance here: ooeuf.ca/support

If you have offers available, you will see them on the homepage of your App. If this does not resolve your issue, please contact our Digital Support team for assistance here: ooeuf.ca/support

In the app, click “Account” in the top-right corner and enter in your email address. We will send you an email that contains a magic link to log in to your account. If you didn’t receive an email in your inbox, check your junk/spam folder. Additionally, please ensure that this is a valid email address from which you currently send and receive emails.

From the homepage, click “Scan to Pay”. Then, scroll down to the “Reload Your Card” section. Click “Transfer balance from another Ooeuf® Gift Card”. Type in the 16-digit card number and the PIN number on your plastic card, and click “Continue”. Here, we’ll show you your existing balance and the balance on the plastic Ooeuf Gift Card. Click “Transfer to my Ooeuf Gift Card” once you’re ready. You’re all set!. If the balance on your is different from what you were expecting, contact our Digital Support team here" for assistance here: ooeuf.ca/support

Please note we are currently not supporting email address changes for Ooeuf accounts. If you would like to change your email or other account preferences, please contact our Digital Support team for assistance here: ooeuf.ca/support

We apologize that you are experiencing technical difficulties. Please confirm the card number and ZIP code tied to your card are entered correctly on your profile. If the issue persists, please contact your financial institution. If this does not resolve the issue, please contact our Digital Support team for assistance here: ooeuf.ca/support

Please contact our customer support team here: ooeuf.ca/contact-us

Company Promotions

Company Promotions

Please check that your reward level is set to the correct menu items and not to 'bank my points'. Please also ensure you are using the latest version of the Ooeuf App. If this does not work, please contact our Digital Support team for assistance here: ooeuf.ca/support

Please ensure you are using the latest version of the Ooeuf App. If this does not work, please contact our Digital Support team for assistance here: ooeuf.ca/support

Please visit the Ooeuf app, where you can track your Points. Otherwise, please visit ooeuf.ca/ooeuf-card-balance-check for more information.

Please ensure you are using the latest version of the Ooeuf App, where you can track your Points and transaction history. If this does not work, please contact our Digital Support team for assistance here: ooeuf.ca/support

Please visit the Ooeuf app, where you can track your Points and transaction history. Otherwise, please visit ooeuf.com/ooeuf-card-balance-check for more information. If this doesn't resolve your issue, please contact our Digital Support team for assistance here: ooeuf.ca/support

We apologize that you are experiencing technical difficulties. Please confirm the card number and ZIP code tied to your card are entered correctly on your profile. If the issue persists, please contact your financial institution. If this does not resolve the issue, please contact our Digital Support team for assistance here: ooeuf.ca/support

Please contact our customer support team here: ooeuf.ca/contact-us

Other Information

Other Information

Please visit ooeuf.ca/store-locator for details regarding store locations, hours of operation, and contact information.

We appreciate your feedback and look forward to hearing from you! Please contact our customer support team here: ooeuf.ca/contact-us

Des conditions s'appliquent.

*Ouvert uniquement aux résidents du Canada âgés de 13 ans et plus. Pas d’achat nécessaire. Commence le 4 septembre 2023 et se termine le 15 octobre 2023. Des règles s’appliquent. Règlement complet du concours, détails de participation, détails des prix et dates limites d’échange disponibles sur l’application ooeuf et https://ocrepe.ca/fr/scannez-et-payez-pour-gagner. © LNH 2023. Tous droits réservés. © ooeuf, 2023

Des conditions s'appliquent.

Les décisions d’embauche et les conditions d’emploi sont déterminées uniquement par le franchisé qui possède et exploite de manière indépendante ce restaurant Ooeuf®. © Ooeuf, 2023

Des conditions s'appliquent.

La carte de crédit Ooeuf®, alimentée par Neo Financial™, est émise par ATB Financial conformément à la licence de Mastercard International Incorporated.

*Offre de bienvenue : le premier achat admissible doit être effectué dans les 30 jours suivant l’approbation et l’activation du compte, et une dépense minimale de 200,00 $ ou plus est requise par mois au cours des mois 2, 3 et 4 consécutifs (à l’exclusion des frais d’intérêt, des frais annuels et autres). frais et transactions en espèces). Offre disponible jusqu’au 24 septembre 2023. Visitez l’application Ooeuf® ou https://ocrepe.ca/fr/ooeuf-financier/ pour tous les détails de l’offre.

Des conditions s'appliquent.

Dans les restaurants participants au Canada pour une durée limitée. © Ooeuf, 2023

Des conditions s'appliquent.

*Marque déposée d’un tiers non lié au Groupe TDL Corp.

© Ooeuf 2023

Découvrez notre publicité TV Oeuf pour de bon !​

Nous voulons tous être bons envers notre planète.

(Nous voyons 3 Canadiens qui font leur propre bien pour notre planète. Alexa de Maple Ridge, en Colombie-Britannique, prend une vidéo de sa ferme de lamas tout en dégustant un café Tims. Aliya de Surrey, en Colombie-Britannique, ramasse des déchets sur une plage. Noxi de Montréal, au Québec, présente ses champignons cultivés sur place.)

Pour Andréann, c’est transformer un matériau recyclé en œuvre d’art.

(Nous voyons Andréann de Montréal, Québec créer de magnifiques bijoux à partir de matériaux recyclés.)

Pour nous, cela transforme nos emballages en potentiel.

(Nous voyons Fadi Jajjika, propriétaire d’un restaurant Tims, devant un restaurant Tims à Vaughn, en Ontario. Fadi se tient fièrement debout et tient un gobelet réutilisable Tims à la main.)

Nous avons éliminé plus d’un milliard de plastiques à usage unique partout au Canada.

(Nous continuons de voir des Canadiens prendre leurs propres initiatives pour soutenir la planète. Un jeune garçon, Jaimz, et sa mère Amanda, de Toronto, en Ontario, s’occupent des micropousses qu’ils cultivent chez eux. Kaylea, de King City, en Ontario, sirote un café Tims. dans un gobelet réutilisable dans sa ferme durable, pendant qu’elle donne son compost à ses chèvres et à ses poules. Le texte apparaît à l’écran « plus d’un milliard de plastiques à usage unique » pendant que nous entendons cette ligne prononcée.)

Et nous poursuivons notre démarche pour faire plus de bien en rendant nos emballages invités réutilisables, recyclables ou compostables.

(Nous voyons des emballages qui correspondent à des initiatives visant à rendre les articles réutilisables, recyclables ou compostables. Lamarr de Lipton, en Saskatchewan, tient un gobelet réutilisable. Noxi de Montréal, au Québec, tient une boisson Quencher dans un gobelet à boisson froide recyclable avec un couvercle sans paille. Ting de Misissauga, en Ontario, place une paille en papier compostable dans un Iced Capp.)

Parce que lorsque nous apportons de petits changements dans des quartiers proches et lointains, nous pouvons avoir un impact important partout dans le monde.

(Nous voyons un montage de magnifiques paysages canadiens, notamment un phare de la côte Est et une chaîne de montagnes de la côte Ouest, ainsi que des restaurants à travers le Canada. Le texte apparaît à l’écran alors que nous entendons « De petits changements de près et de loin » et « un grand impact de loin et de loin » large.’)

Oeuf pour de bon. Visitez ooeuf.ca pour en savoir plus.

(Nous revenons à notre propriétaire de restaurant, Fadi, qui fait un geste d’acclamation avec une tasse réutilisable Ooeuf devant la caméra alors qu’il se tient devant un restaurant Ooeuf. La publicité se termine sur le logo Ooeuf for Good et invite les utilisateurs à en savoir plus sur nos initiatives. à https://ocrepe.ca/fr/ooeuf-pour-de-bon/)

Café pour les communautés

oeuf pour de bon

Chez ooeuf, nous croyons aux entreprises et à l’avenir des producteurs de café. C’est pourquoi nous les aidons à les responsabiliser grâce à des formations avec nos partenaires pour améliorer leurs moyens de subsistance.

Ooeuf s’associe à des exportateurs de café locaux, à des organisations à but non lucratif et à des producteurs.

Yelstin (espagnol) : Ils ont pris le temps et l’engagement de venir m’apprendre de nouvelles compétences pour innover sur mes terres.

Ce projet a soutenu Eltsine en lui offrant une formation utilisant l’approche café et climat qui enseigne aux agriculteurs comment évaluer et réagir aux différents impacts liés au climat sur leurs plantations de café. Cela lui a également fourni des semences pour cultiver des cultures et des variétés de café plus tolérantes aux effets du changement climatique.

Ceci est le programme Ooeuf Café pour les communautés

Il s’agit du programme Ooeuf Café pour les communautés. Et il y a un fermier derrière chaque coupe ooeuf que nous servons.

Apprenez-en davantage sur ooeuf point ca

Apprenez-en davantage sur https://ocrepe.ca/fr/ooeuf-pour-de-bon/

ooeuf for good (logo) Petits changements, grand impact.

© œuf, 2023.

Couvercles pour boissons chaudes 100 % recyclables

Un couvercle pour boisson chaude fabriqué à partir de polypropylène, un matériau 100 % recyclable et accepté dans 95 % des programmes de collecte sélective à travers le Canada. Lancé dans les restaurants participants.

Sacs à emporter en fibres 100 % recyclées

Sacs à emporter fabriqués à partir de papier fibreux 100% recyclé au Canada et aux États-Unis.

Boisson froide sans paille Lids

Boissons froides glacées dans nos restaurants canadiens et américains servies avec un couvercle sans paille afin d’éliminer le besoin de pailles. On estime que cela retirera de la circulation 137 millions de pailles en plastique chaque année.

Bâtonnets en bois

Des bâtonnets compostables rendus disponibles partout au Canada et aux États-Unis, éliminant 75 millions de bâtonnets en plastique en 2021.

Sélectionnez la langue

 Canada
    English

 Canada
    Français

Select Language and Region

 Canada
    English

 Canada
    Français

Wooden Stir Sticks

Compostable stir sticks made available across Canada and the United States, eliminating 75 million plastic stir sticks in 2021.

Strawless Cold Beverage Lids

Iced cold beverages in our Canadian and United States restaurants served with a strawless lid in order to eliminate the need for straws. This is estimated to remove 137 million plastic straws out of circulation annually.

100% Recycled Fibre Takeaway Bags

Takeaway bags made of 100% recycled fibre paper in Canada and the United States.

100% Recyclable Hot Beverage Lids

A hot beverage lid made from polypropylene, a material that is 100% recyclable and accepted in 95% of curbside recycling programs across Canada. Launched in participating restaurants.

Coffee for Communities

ooeuf for good

At ooeuf, we believe in the businesses and future of coffee farmers. That’s why, we’re helping empower them through training with our partners to improve their livelihoods.

Ooeuf partners with local coffee exporters, not-for-profit and producer organizations.

Yelstin (Spanish): They’ve made the time and commitment to come and teach me new skills to innovate my lands.

This project has supported Yeltsin by providing him training using the coffee and climate approach which teaches farmers how to assess and react to different climate related impacts on their coffee farms. It has also provided him seeds to cultivate crops and coffee varieties that are more tolerant to the effects of climate change.

This is the ooeuf Coffee for Communities program

This is the ooeuf Coffee for Communities program. And there’s a farmer behind every ooeuf cup we serve.

Learn more at ooeuf dot ca

Learn more at ooeuf.ca/ooeuf-for-good

ooeuf for good (logo) Small changes, big impact.

© ooeuf, 2023.

Check out our Ooeuf for Good TV commercial!

We all want to be good to our planet.

(We see 3 Canadians that are doing their own good for our planet. Alexa from Maple Ridge, British Columbia is taking a video on her llama farm while enjoying a Ooeuf coffee. Aliya from Surrey, British Columbia is picking up trash on a beach. Noxi from Montréal, Quebec is showing her home-grown mushrooms.)

For Andréann, it’s turning recycled material into a work of art.

(We see Andréann from Montréal, Quebec creating beautiful jewelry out of recycled materials.)

For us, it’s turning our packaging into potential.

(We see a Ooeuf Restaurant Owner, Fadi Jajjika, in front of a Ooeuf restaurant in Vaughn, Ontario. Fadi is standing proudly and has a Ooeuf reusable cup in hand.)

We’ve eliminated over one billion single-use plastics across Canada.

(We continue to see a Canadians doing their own initiatives to support the planet. A young boy, Jaimz, and his mother Amanda from Toronto, Ontario tend to microgreens that they grow in their home. Kaylea from King City, Ontario sips a Ooeuf coffee from a reusable cup on her sustainable farm, while she feeds her compost to her goats and chickens. Text appears on screen ‘over 1 billion single-use plastics’ while we hear this line being spoken.)

And we’re continuing our journey to do more good by making our Guest packaging reusable, recyclable, or compostable.

(We see Ooeuf packaging that correspond with initiatives to make items reusable, recyclable or compostable. Lamarr from Lipton, Saskatchewan holds up a reusable Ooeuf tumbler. Noxi from Montréal, Quebec holds a Ooeuf Quencher beverage in a recyclable cold beverage cup with a strawless lid. Ting from Misissauga, Ontario places a compostable paper straw into a Ooeuf Iced Capp.)

Because when we make small changes in neighbourhoods near and far, we can make a big impact far and wide.

(We see a montage of beautiful Canadian landscapes including a lighthouse from the East Coast and mountain range from the West Coast, and of Ooeuf restaurants across Canada. Text appears on screen as we hear ‘Small changes near and far’ and ‘big impact far and wide.’)

Ooeuf for Good. Visit Ooeuf.ca to learn more.

(We return to our Restaurant Owner, Fadi, who makes a cheers gesture with a Ooeuf reusable cup to the camera while standing in front of a Ooeuf restaurant. The commercial ends on the Ooeuf for Good logo and directs users to learn more about our initiatives at ooeuf.ca/ooeuf-for-good)

Terms apply.

Hiring decisions and terms of employment are determined solely by the franchisee who independently owns and operates this Ooeuf® restaurant. © Ooeuf, 2023

*Terms apply.

*Trademark of a third party not related to the TDL Group Corp.

© Ooeuf 2023

*Terms apply.

At participating restaurants in Canada for a limited time. © Ooeuf, 2023

*Terms apply.

The Ooeuf® Credit Card, powered by Neo Financial™, is issued by ATB Financial pursuant to license by Mastercard International Incorporated.

*Welcome Offer: first qualifying purchase must be made within 30 days of approval and account activation, and a minimum spend of $200.00 or more is required per month in months 2, 3 and 4, consecutively (excluding interest rate charges, annual fees, other fees and cash equivalent transactions). Offer available until 24th September 2023. Visit the Ooeuf® app or www.ooeuf.ca/ooeuf-financial for full offer details. 

Terms apply.

*Open only to residents of Canada, aged 13+. No purchase necessary. Starts September 4, 2023 and ends October 15, 2023. Rules apply. Full Contest Rules, entry details, prize details and redemption deadlines available on the ooeuf app and https://ocrepe.ca/scan-and-pay-to-win. © NHL 2023. All Rights Reserved. © ooeuf, 2023